Legal

Refund Policy

Last updated: 11 October 2026

PINOKENT&NET is operated by PINOK STAKE LIMITED. All purchases — paid tickets, Organiser Pro and Connect Premium subscriptions, featured listings and sponsorships — are processed by Paddle, our Merchant of Record.

30-day money-back guarantee

If you're not satisfied with a purchase, you can request a full refund within 30 days of your order date. This applies to subscriptions, featured listings and sponsorships. For paid event tickets, refunds are available up to 30 days after purchase and before the event starts.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and look up your order, or email us at hello@pinokevenet.app with your order details and we'll help.

Subscriptions

You can cancel Organiser Pro or Connect Premium at any time; the plan stays active until the end of the paid period. Cancelling stops future renewals — it does not automatically refund the current period, but the 30-day guarantee above still applies.

Questions

See Paddle's Refund Policy at paddle.com/legal/refund-policy, our Terms & Conditions and Privacy Notice, or contact us any time.